So what does a business do with consumer expectations changing at phenomenally fast rates? How can a business keep up if there isn’t a ton of time to figure out what is working for the business? Daniel Newman, Forbes Contributor, gives 10 trends to put into action that may very well help keep your business ahead of the game. Here are just a few…
- The Customer Experience.
- Those businesses that are successful at keeping up with these changing times are the ones making the customer their focal point. What do your customers leave feeling like after they’ve done business with your company? Research that answer in detail & do what you can to adjust things so that customers experience a “piece of heaven” so to speak.
- Video, the new content form.
- Online content on social media sites (ie – reviews, blog posts, etc) still remain the core of a company's social media presence. Brandwatch shows there are 8 billion average daily video views from 500 million users on Facebook! Real-time video & live-streaming are really starting to make an impact with consumers. Posts that include videos of company events, activities, product demonstrations, etc show a more human & more real side to your business.
- Personalize it!
- Do you want to make consumers purchases simpler & more responsive? Research the trends of your consumers lifestyle characteristics, online habits, & their purchase behaviors. Knowing the answers to these research points allows your business to make a very personal experience for your consumer by marketing communication based on the subjects said consumer is interested in at any given time.